Leave the area first.
Do not operate switches, create a flame, or use a phone inside. Once outside, call FortisBC or 911.
Plumbing & mechanical service
Emergency plumbing. Call now.
When water is moving, sewage is backing up, or an essential service has failed, minutes matter. Do not fill out a form. Call us so we can understand what is happening and help you take the safest next step.
Service areaMetro VancouverForHomes · Strata · Property managers
Safety comes first
Know who to call before you approach the problem.
Do not enter the flooded area.
Do not touch wet walls, appliances, or electrical equipment. If the building is already flooded, do not approach the main power switch.
BC Hydro flood guidanceCall while the condition is active.
Tell us where the water or sewage is appearing, whether it is still moving, and whether anyone is at immediate risk.
Pure Mechanical 604 496 1661When you call
The first conversation should reduce risk, not force a diagnosis.
We need the current condition, not a perfect explanation. These details help separate a contained repair from an active emergency and determine the safest response.
Where is the water or sewage appearing?
A ceiling, suite, parkade, floor drain, mechanical room, or exterior area points to different access, containment, and safety questions.
What is still moving or unavailable?
Active flow, rising water, affected fixtures, lost hot water, or loss of essential water service changes the immediate priority.
What can be safely isolated?
Only report shutoffs you can identify safely. Do not enter standing water near electrical equipment or operate unfamiliar gas and mechanical controls.
When this service may be needed
Start with what you are seeing.
Symptoms help establish urgency and the right investigation path. They do not, by themselves, confirm the failed component.
Water is actively moving or rising
A backup is affecting sanitation or safe use
An essential water or mechanical service has failed
A pipe, valve, tank, or fixture will not stop leaking
Water is near electrical equipment or creating an immediate safety concern
How the work moves forward
From reported symptom to defined next step.
- 01Phone triage to understand active risk
- 02Confirm access, shutoffs, occupants, and authorization
- 03Stabilize the immediate condition where possible
- 04Check the affected system after stabilization
- 05Document findings and define permanent repair work
What the service is for
A repair decision grounded in observed conditions.
Emergency response is about control first: reduce active damage, restore safe essential use where possible, and establish reliable information for the repair decision.
What can change the scope
Access and hidden conditions matter.
The first visit may not produce a permanent repair. Concealed failures, unsafe access, unavailable parts, system condition, or specialist requirements can require a separate approved scope.
Evidence for the next decision
Useful proof, not generic promises.
These real field records and practical guides explain the evidence, access, and follow-up questions that shape this work.
Common questions
Useful answers before you call.
Should I submit the online form?+
No. If water is moving, sewage is backing up, or essential service is lost, call 604 496 1661 so the current condition can be assessed directly.
What should I do before help arrives?+
Only if it is safe and you know the correct valve, shut off the affected water source. Keep people away from sewage and standing water near electrical equipment.
Is arrival time guaranteed?+
No. We answer emergency calls 24/7 and dispatch them, but arrival times vary with severity, technician availability, location, access, traffic, weather, and safe site conditions.
What information should I have ready when I call?+
Tell us the address, where the water or sewage is appearing, whether it is still moving, which fixtures or systems are affected, and whether anyone is at immediate risk.
What counts as emergency stabilization?+
Stabilization may include isolating a source, restoring limited safe use, clearing an immediate backup, or reducing active damage. The permanent repair may require a separate approved visit.
What affects emergency service cost?+
Timing, location, access, severity, diagnostic work, equipment, materials, and the time needed to control the condition all affect cost. Added permanent repair work is explained separately.
Do not wait on a form
Call while the
condition is active.
Describe what is happening now, where it is occurring, and whether water is still moving.
Call 604 496 1661 Read emergency and gas-safety guidance