Leave the area first.
Do not operate switches, create a flame, or use a phone inside. Once outside, call FortisBC or 911.
Plumbing & mechanical service
24/7 emergency plumber, Metro Vancouver and the Fraser Valley.
When water is moving, sewage is backing up, or an essential service has failed, minutes matter. Do not fill out a form. Call us so we can understand what is happening and help you take the safest next step.
Service areaMetro Vancouver & Fraser ValleyForHomes · Strata · Property managers
Safety comes first
Know who to call before you approach the problem.
Do not enter the flooded area.
Do not touch wet walls, appliances, or electrical equipment. If the building is already flooded, do not approach the main power switch.
BC Hydro flood guidanceCall while the condition is active.
Tell us where the water or sewage is appearing, whether it is still moving, and whether anyone is at immediate risk.
Call 604 496 1661When you call
The first conversation should reduce risk, not force a diagnosis.
We need the current condition, not a perfect explanation. These details help separate a contained repair from an active emergency and determine the safest response.
Where is the water or sewage appearing?
A ceiling, suite, parkade, floor drain, mechanical room, or exterior area points to different access, containment, and safety questions.
What is still moving or unavailable?
Active flow, rising water, affected fixtures, lost hot water, or loss of essential water service changes the immediate priority.
What can be safely isolated?
Only report shutoffs you can identify safely. Do not enter standing water near electrical equipment or operate unfamiliar gas and mechanical controls.
When this service may be needed
Signs you may need this service.
Symptoms help establish urgency and the right investigation path. They do not, by themselves, confirm the failed component.
Water is actively moving or rising
A backup is affecting sanitation or safe use
An essential water or mechanical service has failed
A pipe, valve, tank, or fixture will not stop leaking
Water is near electrical equipment or creating an immediate safety concern
How the work moves forward
From your call to the finished job.
- 01Phone triage to understand active risk
- 02Confirm access, shutoffs, occupants, and authorization
- 03Stabilize the immediate condition where possible
- 04Check the affected system after stabilization
- 05Document findings and define permanent repair work
What the service is for
What this service covers.
Emergency response is about control first: reduce active damage, restore safe essential use where possible, and establish reliable information for the repair decision.
What can change the scope
What can change the plan.
The first visit may not produce a permanent repair. Concealed failures, unsafe access, unavailable parts, system condition, or specialist requirements can require a separate approved scope.
Pricing, response and warranty
Clear pricing. No surprises.
Call first. We confirm the rate and an expected arrival on the phone, before anyone is dispatched.
Rate confirmed before dispatch
Our hourly rate is confirmed on the phone before anyone is dispatched. The first hour includes dispatch, then time is billed hourly.
No hidden fees
No hidden fees, truck charges or fuel charges. Parts and materials are billed in addition to labour, and we explain them before they are used. Added work goes ahead only with your approval.
Usually on site within 1–2 hours in Metro Vancouver
Arrival is not guaranteed. Severity, traffic, weather, distance and safe access can change it, and we give you an expected arrival when you call.
Confirmed when you call
Night, weekend and holiday rates differ. We confirm the rate when you call, before dispatch.
1-year workmanship warranty
Our workmanship is guaranteed for one year. Parts are not covered by our warranty; some carry a manufacturer's warranty, which is between the owner and the manufacturer once installed.
Evidence for the next decision
Related field records and guides.
These real field records and practical guides explain the evidence, access, and follow-up questions that shape this work.
Common questions
Questions people ask before they call.
Should I submit the online form?+
No. If water is moving, sewage is backing up, or essential service is lost, call 604 496 1661 so the current condition can be assessed directly.
What should I do before help arrives?+
If it is safe and you know the correct valve, shut off the affected water source. Keep people away from sewage and standing water near electrical equipment.
How fast can someone get here?+
Emergency calls are usually on site within 1–2 hours in Metro Vancouver. It is not guaranteed: severity, traffic, weather, distance and safe access can change it, so we give you an expected arrival when you call.
What information should I have ready when I call?+
Tell us the address, where the water or sewage is appearing, whether it is still moving, which fixtures or systems are affected, and whether anyone is at immediate risk.
What counts as emergency stabilization?+
Stabilization may include isolating a source, restoring limited safe use, clearing an immediate backup, or reducing active damage. The permanent repair may require a separate approved visit.
How is emergency service billed?+
We confirm the hourly rate on the phone before dispatch. The first hour includes dispatch, then time is billed hourly. Night, weekend and holiday rates differ and are confirmed when you call. Parts and materials are billed in addition to labour. There are no hidden fees, truck charges or fuel charges, and permanent repair work is quoted separately for your approval.
Is the work guaranteed?+
Yes. Our workmanship is guaranteed for one year. Parts are not covered by our warranty; some carry a manufacturer's warranty, which is between the owner and the manufacturer once installed.
Do not wait on a form
Call while the
condition is active.
Describe what is happening now, where it is occurring, and whether water is still moving.
Call 604 496 1661 Read emergency and gas-safety guidance