Strata incident guide

What to do during a multi-unit drain backup.

When sewage or water affects more than one suite, the priority is to reduce active risk and preserve the information needed for the next decision. Do not assume the source or responsibility before the system is assessed.

Request service Urgent? Call 604-496-1661

Protect people and property

Keep people away from sewage and from water near anything electrical. Call while it is happening, and tell us which suites and common areas are affected and how to get in.

Coordinate access and authorization

Have ready: who will meet the plumber, how to get in, who can approve shutting off water, where to park, and who can approve urgent work.

Keep a useful record

Write down the time, the affected areas, what is happening, what has been shut off, and take photos. Keep the plumber's findings, the work done and any follow-up recommended.

After stabilization

Deal with the emergency first, then plan the permanent repair.

Clearing can get drains working again without proving the pipe is OK. A camera, the backup history and how the shared lines connect will show whether a repair is needed.

Need urgent help?

Call rather than submitting a form.

If water is moving, sewage is backing up, or residents have lost water, call us. Don't use the online form.