Urgency and containment
Active leaks, backups, service loss, and unsafe conditions are assessed by phone so immediate risk and access can be understood before dispatch.
Strata and multi-unit
Protect the building without losing control of the day.
One plumbing problem can disrupt many homes. We help you control the damage, plan access, keep people informed, and understand what happens next.
Built for shared property
One issue can affect many homes and many stakeholders.
Access and authorization
Identify affected units or common areas, site contacts, entry requirements, and the person authorized to approve work.
Clear scope and disruption
Define what is included, likely interruption, sequencing, limitations, and what could change after access or investigation.
Findings and follow-up
Give councils and managers a record of the condition, completed work, limitations, and recommended next steps.
Before dispatch
The information that prevents avoidable delays.
Building and affected area
Address, building type, unit or common-area location, number of affected homes, and whether the condition is spreading.
Keys, suites, rooms, and parking
Who will meet the technician, how restricted areas are entered, and whether equipment access or parking must be arranged.
Approval and spending authority
The authorized contact, emergency authorization limit, council or manager approval path, and any insurer involvement.
Previous work and recurring symptoms
Prior invoices, camera files, drawings, affected stacks, shutoff history, and previous recommendations.
Council and manager questions
What should be defined before planned work?
Who is responsible: owner or strata?+
Responsibility depends on the strata plan, bylaws, location of the failed component, common property, limited common property, and legal interpretation. Technical findings can identify location, but do not determine legal responsibility.
When should residents be notified?+
Before planned access, shutdown, noise, odour, equipment movement, or interruption. Emergency communication may need to happen concurrently with stabilization.
What belongs in the service record?+
Reported condition, affected areas, access, observations, tests, authorized and completed work, limitations, photos or files, restored status, and follow-up recommendations.
Building emergency
Call while the condition is active.
604 496 1661 →DIAGNOSTICS · REPAIR · MAINTENANCEPlanned strata service
Provide the building, access, and issue details.
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