Records make recurring problems easier to manage.
For a strata, a planned visit should note who the site contact is, who approved the work, how to get in, any shutdowns and which residents they affect, what was found and done, and what to do next.
Before the visit
Gather past service records, known problems, equipment details, site contacts, access arrangements, and how residents need to be notified.
During the work
Deal with anything broken separately from routine tasks, write down what is found, and warn residents before any shutdown or access affects them.
After the work
Keep a dated record of what was done, photos where helpful, priorities, and a realistic timeline for follow-up.
