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Our warranty
One year on our workmanship.
If something we repaired or installed fails because of how we did the work, we come back and make it right. Here’s what that covers, what it doesn’t, and how to reach us.
Active leak? Call first. Warranty questions can wait until the water is off.
Covered
What the warranty covers
Our workmanship, for one year from the day the work was finished.Repairs, replacements and installations done by our team.If the problem is our workmanship, we fix it at no charge.
Not covered
What it doesn’t cover
Parts and equipment. Many carry a manufacturer’s warranty, which is between the owner and the manufacturer once installed. We can give you the make, model and install date from our records.New drain blockages. Clearing a drain removes the blockage; it isn’t a promise the line won’t block again.Work we recommended that wasn’t approved, and temporary or made-safe repairs that were waiting on a permanent fix.Damage or changes made by others after our visit.
Making a claim
Three steps, no runaround.
1
Call or email us.
Give us the address and roughly when the work was done. 604-496-1661 or contact@pureplumbing.com.2
We check our records.
We find the job, the work done and any parts installed, then book a visit.3
We look and put it right.
If it’s our workmanship, we fix it. If it’s something else, we explain what we found and your options before any billable work.Good to know
Warranty questions.
When does the year start?
On the day the work was finished, as shown on your invoice or job report.
A part failed. What happens?
We can tell you the make and model and help you reach the manufacturer. If it failed because of how it was installed, that’s our workmanship and it’s covered.
Does the warranty move with the house if I sell?
Call us. We look at the job and the records with whoever owns the property now.
My drain blocked again. Is the visit free?
A new blockage isn’t a workmanship problem, so it’s a normal service call. If it keeps happening, a camera inspection usually shows why.
