We collect the information needed to answer you and provide service. We do not sell your personal information. Optional analytics and advertising tools stay off unless you allow them.
Who is responsible
Pure Mechanical Group Ltd. is responsible for personal information under its control. Andrew Henderson is our Privacy Officer and handles questions, access requests, corrections, withdrawals of consent, and privacy complaints.
Andrew Henderson, Privacy Officer
Pure Mechanical Group Ltd.
Mailing address only. Not open to the public.
273-47-20821 Fraser Highway
Langley, BC V3A 0B6
Canada
contact@pureplumbing.com
604 496 1661
What we collect
Information you give us
This may include your name, phone number, email address, service address, property type, preferred contact method, service details, photos or files, access information, and messages. Employment and trade-partner enquiries may also include work experience, qualifications, company capabilities, service areas, insurance or WorkSafeBC status, and links to professional profiles. If you become a customer, service records may also include estimates, approvals, work performed, equipment details, invoices, and payment records. Please do not send sensitive information that is not needed for the service request.
Information collected by the website
Our hosting and security systems may process technical details such as IP address, browser type, device type, requested pages, date and time, referring page, and error or security logs. If you allow optional tools, Google Analytics may measure site use.
Why we use it
- Respond to questions and service requests.
- Assess urgency, safety, location, access, and the type of help required.
- Schedule, perform, document, invoice, and follow up on approved work.
- Review employment interest and potential trade-partner or supplier relationships.
- Communicate by the method you select about your request or customer relationship.
- Maintain service, warranty, accounting, safety, and legal records.
- Protect the website, prevent misuse, and troubleshoot problems.
- Measure and improve the site, but only when optional analytics consent is given.
If we want to use personal information for a new purpose that is not reasonably connected to these purposes, we will explain it and seek consent where required.
Consent and your choices
By contacting us or submitting a service request, you consent to the reasonable collection, use, and sharing needed to respond and provide the requested service. Marketing messages are not a condition of receiving service. You may withdraw consent for an optional use, subject to legal or contractual limits and reasonable notice.
Optional marketing email
The separate, unchecked email choice on our service request form is optional. Leaving it unchecked does not affect service or messages about your request. We do not treat a service enquiry, employment enquiry or trade application as permission for promotional email.
If you opt in, we retain the email address, the exact consent wording and version, the date and time, and the source of the choice as evidence. This is separate from analytics consent. You can withdraw optional marketing consent at any time by contacting contact@pureplumbing.com or using the unsubscribe option in a marketing email. Withdrawal does not cancel your service request. Staff review consent eligibility before any promotional message; submitting this form does not send a campaign.
Referral requests
If you provide a referral code, we link it to your request so we can review program eligibility and record any approved reward. This is separate from optional analytics and marketing email consent. The referrer can see referral and reward progress, but not your name, address, invoice or job value.
Cookies and similar technology
If you open a referral link or enter a referral code, this tab can remember that code for up to 24 hours so you can browse before requesting service. You can change or remove the code in the request form. This does not enable analytics or marketing consent. No contact details, full referral URLs or browsing history are saved with it. Closing the tab normally clears it, although browser session restore can restore it until it expires.
The site uses essential browser storage to remember your privacy choice and support basic operation. Essential storage cannot be switched off through our banner because it is needed to remember the choice you made.
When you submit a form, this tab temporarily stores the exact submitted details so an interrupted request can be retried safely after a refresh or navigation. We do not save unfinished drafts. The details are removed when receipt is confirmed or the 23-hour recovery window expires. A receipt or reminder to check with the office may remain in this tab; it contains no contact details. Closing the tab normally clears this session storage, although your browser may restore it with the tab. If your browser suspends this page, expired details are cleared when the site becomes active again.
Google Analytics is an optional measurement tool. It may use cookies or similar identifiers and may receive technical information about your visit. It remains off until you allow analytics. Select Privacy choices in the footer at any time to change your selection. You can also clear site data in your browser.
If you allow optional measurement, approved source and campaign codes may be saved with a service enquiry and compared with its reviewed booking, invoice and cost outcomes in our private Office reports. Raw query text and enquiry contact details are not sent to analytics. Turning optional measurement off withdraws attribution saved in this browser tab. If you have cleared storage, closed the tab, or used a different device, contact Office with your enquiry reference to withdraw the source link. Your service request and receipt remain available so we can respond and avoid duplicate bookings.
When enabled, the site may also retrieve current public business ratings and reviews from Google Maps. That content is supplied under the Google Maps Platform terms and is displayed with links to its source. Review retrieval does not place Google Analytics cookies in your browser.
When information is shared
We may share only what is reasonably needed with employees and contractors working on the request; property owners, managers, strata representatives, or authorized contacts involved in the work; and service providers supporting website hosting, secure communications, scheduling, record keeping, accounting, payments, or IT security. We may also disclose information when required by law, for safety, to collect a debt, or in a business transaction where lawful safeguards apply.
Some service providers, including Google when enabled, may process information outside British Columbia or Canada. Information in another country may be available to courts, law enforcement, or regulators under that country’s laws.
Retention and protection
We keep personal information only as long as reasonably needed for the stated purpose and for warranty, accounting, safety, insurance, dispute, and legal requirements. We then delete, destroy, or anonymize it using reasonable methods. We use administrative, technical, and physical safeguards suited to the sensitivity of the information. No internet or storage system can be guaranteed completely secure.
Access, correction, and complaints
You may ask whether we hold personal information about you, request access to it, or ask us to correct it. We may need to verify your identity. Legal exceptions may limit access in some cases. Contact the Privacy Officer using the details above. We will review and respond within the time required by applicable law.
If a concern is not resolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
External websites
Links to Google, Instagram, Facebook, municipal sites, or other external services are governed by their own privacy practices. We do not control those websites. See the Google Privacy Policy for Google services linked to or used by this site.
Changes to this policy
We may update this policy when our services, technology, or legal duties change. The effective date at the top identifies the current version. Material changes will be highlighted where appropriate.