Answers before you call.

Yes. A real person answers 604-496-1661 24 hours a day for active leaks, flooding and backups. The office handles planned work 9 AM to 5 PM, Monday to Friday.

Emergency calls are usually on site within 1–2 hours across Metro Vancouver and the Fraser Valley. It is not guaranteed: severity, traffic, weather, distance and safe access can change it, so we give you an expected arrival when you call.

No. If water is moving, sewage is backing up, or you’ve lost water or heat, call so we can assess it right away. The form is for planned work.

If it is safe and you know the right valve, shut off the water to the leak. Keep people away from sewage and from water near electrical equipment. Don’t touch gas controls you don’t know, and if you smell gas, leave and call FortisBC.

Vancouver, North Vancouver, West Vancouver, Burnaby, New Westminster, Richmond, Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, Pitt Meadows, Surrey, Delta, Langley, Abbotsford and Chilliwack. If you’re close by and not sure, call and ask. See our service areas.

The address, the type of property, what’s happening and when it started, safe photos, how we get in, and the best person to contact. For strata or managed buildings, add who approves the work. Request service.

We confirm the hourly rate on the phone before anyone is dispatched. The first hour includes dispatch, then time is billed hourly. Night, weekend and holiday rates differ and are confirmed when you call. Parts and materials are extra. There are no truck or fuel charges.

Some jobs can be quoted up front. For anything hidden, like a blockage, a leak or digging, we explain each step and what it costs before going further.

No. Camera inspections are charged separately. We tell you what we’d like to check, and what it costs, before you say yes.

No. If we find something else, we explain it first. Added work only goes ahead with your approval.

Yes. Our workmanship is guaranteed for one year. Parts are not covered by our warranty; some carry a manufacturer’s warranty, which is between the owner and the manufacturer once installed. Read the warranty.

Our warranty covers our workmanship, not new blockages. Drains can block again from grease, roots or what goes down them. If a line keeps blocking, a camera inspection usually shows why.

Yes. We arrange access, explain what we find, put recommendations in writing and plan approved work around the people living there. Strata service · Property managers.

That depends on the strata plan, bylaws and where the failed part is. We can show where the problem is, but we can’t decide legal responsibility.

Yes. We walk the building, write a plan for the drains, pumps and equipment that cause the most calls, and send a report after each visit. See the strata maintenance program.

Yes. Our office can give access to authorized people for the same property. Viewing records and approving estimates are separate permissions.

Yes. Pure Mechanical Group Ltd. is a licensed gas contractor (LGA0205758), registered with WorkSafeBC (882657), licensed and insured, and was founded by Red Seal plumber Andrew Henderson. See our credentials.

Yes. Talk to us about tankless and tank water heaters, boiler replacements, furnace and air-conditioning work, or a barbecue gas line.

Unclog.it is our drain clearing service. It’s the same team, booked online for a specific drain. Visit Unclog.it.

No. Estimates and reports can be sent by email. If our office sets up portal access, you can also review them online.

Yes. When enrollment is open, you get a personal link to share, and a qualifying new customer earns you a reward. See the referral program.

Yes. Approved realtor partners can create a personalized welcome-home service gift with their name and brokerage on it. See the realtor program.

A Google review or a share helps a lot. Ways to show us some love.