Before we arrive
Only if it is safe and you know which valve to use, shut off the affected water source. Keep people away from sewage, standing water near electrical equipment, and unstable ceilings or finishes.
Emergency response
Control the risk. Then solve the cause.
An emergency is an active condition that threatens people, property, sanitation, or an essential building service. Do not use an online form. Call so the situation can be assessed directly.
PURE MECHANICAL EMERGENCY LINEWater moving?
Tap to call now604 496 1661Answered 24/7. We dispatch emergency calls. Arrival times vary with technician availability and location.Water moving?
Backup getting worse?
Essential service lost?
Tell us what is active, where it is occurring, and whether you can safely reach the water shutoff.
Life safety comes first
Suspect a gas leak?
If you smell rotten eggs, hear escaping gas, see fire, or believe anyone is in immediate danger: stop what you are doing. Do not operate switches, create a flame, or use a phone inside. Get everyone outside and call from a safe location.
What we ask
- What is happening right now?
- Which rooms or building areas are affected?
- Is water still moving or rising?
- Is the main shutoff safely accessible?
What happens next
We answer emergency calls 24/7, assess immediate risk, and dispatch based on the condition, location, and available technicians. Arrival times can vary. Stabilization may be followed by diagnostics, a defined repair scope, and documentation.