Emergency response
Active leak, flooding, sewage backup or no water? Do not use an online form. Call 604 496 1661. A person answers 24/7, and emergency calls are usually on site within 1–2 hours in Metro Vancouver.
Tell us what is active, where it is occurring, and whether you can safely reach the water shutoff.
Life safety comes first
If you smell rotten eggs, hear escaping gas, see fire, or believe anyone is in immediate danger: stop what you are doing. Do not operate switches, create a flame, or use a phone inside. Get everyone outside and call from a safe location.
If it is safe and you know which valve to use, shut off the affected water source. The main shutoff is usually where the water line enters the building, often in a basement, crawlspace, utility room or garage. Keep people away from sewage, standing water near electrical equipment, and sagging ceilings or finishes. If water is near electrical equipment, do not enter the area or touch the panel.
We answer emergency calls 24/7, assess immediate risk, confirm the rate and give you an expected arrival. Once the condition is under control, you get the findings and any permanent repair that still needs your approval.
Pricing, response and warranty
We confirm the rate and an expected arrival on the phone, before anyone is dispatched.
Our hourly rate is confirmed on the phone before anyone is dispatched. The first hour includes dispatch, then time is billed hourly.
No hidden fees, truck charges or fuel charges. Parts and materials are billed in addition to labour, and we explain them before they are used. Added work goes ahead only with your approval.
Arrival is not guaranteed. Severity, traffic, weather, distance and safe access can change it, and we give you an expected arrival when you call.
Night, weekend and holiday rates differ. We confirm the rate when you call, before dispatch.
Our workmanship is guaranteed for one year. Parts are not covered by our warranty; some carry a manufacturer's warranty, which is between the owner and the manufacturer once installed.