Vancouver service area
Get the problem under control in Vancouver.
Fast help when damage is active. Clear answers when the work can be planned. One team for homes, strata buildings, and managed properties in Vancouver.
HAPPENING NOW
Active leak, flooding, severe backup, or no essential water service?
Do not wait on an online request. Call while the condition is active so current risk, access, and availability can be assessed.
Call 604 496 1661 →CAN BE SCHEDULED
Diagnosis, repair, maintenance, or a defined project?
Tell us the property type, location, symptoms, timing, and any access or authorization requirements.
Request service →Vancouver planning note
Private work and municipal infrastructure meet at a boundary.
The City distinguishes its water infrastructure from the private service: the City owns the line to the curb stop, while the owner is responsible from the curb stop into the building. New or altered sewer and water connections have separate permit requirements.
Requirements can change with property type and scope. Confirm current municipal requirements before authorizing permit-dependent or connection work.
City of Vancouver · water responsibility and connections ↗Property context
Details that can change the service plan in Vancouver.
Older multi-unit buildings with shared stacks and coordinated shutdowns
Properties where sewer, storm, sump, or service-line location must be confirmed
Service capability
One team for the issue now and the work that follows.
Service is scoped around observed conditions, safe access, authorization, and the needs of the building. We do not use one repair for every property.
Plumbing repair and leak investigation
Fixtures, faucets, water heaters, domestic piping, pressure concerns, visual assessment, thermal imaging where appropriate, and targeted pipe repairs.
Drain and sewer diagnostics
Recurring blockages, camera inspection, drain clearing, hydro jetting, sewer-line assessment, perimeter drainage, and sump-related service.
Heating, gas, and mechanical systems
Licensed-scope gas and heating service, mechanical troubleshooting, equipment repair or replacement planning, and preventive maintenance.
Underground repair and coordination
Buried water, sewer, and drainage failures requiring line location, defined excavation, safe access, repair, and restoration coordination.
Before work is scoped
Questions worth answering.
- 01Did the symptom change when the curb stop was closed?
- 02Are multiple fixtures, suites, or building levels affected?
- 03Are City records, a survey, or BC One Call information needed before access?
FOR HOMESClear explanation and respect for the property.
FOR STRATAAccess, authorization, disruption, and documentation.
FOR MANAGERSTriage, coordination, records, and follow-up.
Other service areas