Running continuously is not the same as working properly.
A pump can run without moving enough water. A stopped pump can involve power, controls, a float, discharge, an obstruction, or the pump itself. Testing helps separate the likely cause.
Sump pumps & drainage
A sump pump problem needs both a diagnosis and a safe plan.
A running pump, a silent pump, or rising water can each point to a different problem. Start with the active condition, equipment history, and safe access before deciding what needs repair.
What to notice
Water movement and pump behaviour both matter.
Do not enter flooded or contaminated areas, especially near electrical equipment. If water is actively threatening the property, call first.
The pump is only one part of the system.
Inlets, pits, discharge piping, check valves, storm connections, groundwater, and downstream restrictions can change how water behaves around a property.
Wastewater equipment and confined spaces need controlled access.
Equipment location, contamination, ventilation, electrical isolation, and surrounding property use all affect how inspection and repair should be planned.
WATER ENTERING THE PROPERTY
Call for urgent assessment.
Describe where water is appearing, whether it is rising, and whether electricity or sewage may be involved.
Call 604 496 1661 →PLANNED DIAGNOSIS OR MAINTENANCE
Send the equipment and site details.
Include the pump location, reported behaviour, property type, previous service, and any safe photos or records.
Request service →Storm drains & flood response
See how active water, sumps, drainage, and corrective work fit together.
Explore service →FIELD REPORTA real sump-pump obstruction
See how controlled diagnostics and cleaning returned a multi-unit system to service.
Read case study →