The website helps you learn about our services and start a request. It does not confirm an appointment, price, response time, diagnosis, or agreement to perform work.
Using this website
By using the website, you agree to these terms and our Privacy Policy. If you do not agree, do not use the website. You must use the site lawfully and must not interfere with its operation, attempt unauthorized access, submit malicious code, impersonate another person, or provide information you are not authorized to share.
No emergency dispatch through the website
Online forms and email are not monitored as emergency dispatch channels. Do not wait for an online reply when water is moving, sewage is backing up, an essential service has failed, or a condition appears unsafe. Call 604 496 1661. The emergency line is answered 24/7 and we dispatch emergency calls. Arrival times vary with technician availability, location, traffic, weather, access, and site conditions.
If you smell rotten eggs, hear escaping gas, see fire, or believe someone is in immediate danger, leave the area. Call FortisBC at 1 800 663 9911 or call 911 from a safe location as appropriate.
Service requests
Submitting a form, leaving a message, or speaking with us does not create an appointment or require either party to proceed. A request is subject to review, service area, technician and equipment availability, property access, site safety, authorization, and the nature of the work. Please provide information that is accurate and that you are authorized to provide.
Website information
Website content is general information. It is not a diagnosis, quote, engineering opinion, legal opinion, code determination, or a substitute for an onsite assessment. Conditions vary between properties. Safety instructions are general and should never require you to enter an unsafe area or operate equipment you do not understand.
Quotes, approvals, and service agreements
Actual work is governed by the estimate, proposal, work authorization, service agreement, invoice terms, approved change order, or other written document provided for that work. Those documents take priority if they conflict with this website. Taxes, permits, inspection fees, specialty services, restoration, and third-party costs are included only when the applicable document says so.
Conditions that can change the work
Scope, price, timing, and method may change when investigation reveals concealed damage, blocked or unsafe access, unknown pipe or equipment conditions, hazardous material, code or permit requirements, inaccurate property information, underground conflicts, weather, or work by others. Additional work requires authorization where reasonably possible, except for urgent steps authorized or reasonably required to protect people or property.
Third-party services and links
The site may link to Google Maps, social media, municipal resources, utilities, or other third-party services. Links are provided for convenience. We do not control or endorse every statement, service, availability, security practice, or privacy practice on an external site.
Public ratings and reviews displayed from Google Maps remain Google Maps content and are subject to the Google Maps terms. Reviewer and source links are provided with that content.
Our content and brand
The website design, text, graphics, photographs, logos, and other original material belong to Pure Mechanical Group Ltd. or are used with permission. You may view and print reasonable portions for personal, non-commercial use. You may not copy, publish, sell, scrape, alter, or use our brand in a way that suggests permission or endorsement without written approval.
Website availability and liability
We try to keep the website accurate, secure, and available, but it is provided on an as-available basis. To the extent permitted by law, Pure Mechanical Group Ltd. is not responsible for loss caused solely by reliance on general website content, delayed electronic delivery, service interruption, malicious third-party activity, or an external website. Nothing in these terms limits a right or remedy that cannot legally be limited.
Privacy
Our Privacy Policy explains how we handle personal information and optional analytics and advertising choices. Do not submit private information about another person unless you have authority to do so.
Changes and governing law
We may update the website and these terms. The effective date identifies the current version. These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. If one part is unenforceable, the remaining parts continue to apply.
Contact
Questions about these terms may be sent to contact@pureplumbing.com or 604 496 1661.
Pure Mechanical Group Ltd.
Mailing address only. Not open to the public.
273-47-20821 Fraser Highway
Langley, BC V3A 0B6
Canada