Privacy Policy

1. Introduction

Pure Mechanical Group Ltd. (“PMG”, “we”, “us”, or “our”) is committed to protecting the privacy of individuals who visit our website or submit information through it.

This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the British Columbia Personal Information Protection Act (PIPA).

By using this website or submitting information through our forms, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information including, but not limited to:

  • Name
  • Phone number
  • Email address
  • Service address
  • Details related to a service request
  • Uploaded photos or files (if provided)

Information is collected only when voluntarily submitted through our website or during communication with our team.

3. How We Use Personal Information

Personal information is used solely for legitimate business purposes, including:

  • Responding to service requests
  • Scheduling and performing work
  • Communicating with customers
  • Preparing estimates, proposals, and invoices
  • Internal documentation, quality control, and training
  • Legal, safety, and regulatory compliance

We do not sell or rent personal information.

4. Disclosure of Information

Personal information may be disclosed only as necessary to:

  • Employees and subcontractors involved in providing services
  • Service providers supporting business operations (e.g., email, hosting, payment processing)
  • Regulatory authorities when required by law

All disclosures are limited to what is reasonably necessary.

5. Photos and Site Documentation

During service visits, photos or videos may be taken for documentation, quality assurance, training, or reporting purposes.

Images used for marketing or promotional purposes will not include identifying personal information or specific addresses unless consent has been obtained.

6. Website Security, reCAPTCHA, and Spam Prevention

This website uses Google reCAPTCHA to protect against spam and abuse.

reCAPTCHA may collect information about users and their devices to determine whether interactions are legitimate. This data collection is subject to Google’s Privacy Policy and Terms of Service.

Use of this website constitutes acceptance of Google’s reCAPTCHA protections.

7. Cookies and Analytics

This website may use cookies or similar technologies to:

  • Ensure proper site functionality
  • Improve performance and security
  • Analyze general site usage

Cookies do not provide access to personal information unless voluntarily submitted. Users may disable cookies through their browser settings; however, some website functionality may be affected.

8. Data Storage and Protection

PMG takes reasonable administrative and technical measures to protect personal information against loss, unauthorized access, or disclosure.

Information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.

9. Access and Correction

Individuals may request access to their personal information or request corrections by contacting us using the information below.

Requests will be handled in accordance with applicable privacy legislation.

10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Updates will be posted on this page, and continued use of the website constitutes acceptance of any changes.

11. Contact Information

Pure Mechanical Group Ltd.
Email: contact@pureplumbing.com
Phone: 604-496-1661