Request Plumbing & Mechanical Service
Use this page to request plumbing or mechanical service, determine the appropriate service path, and understand what to expect next.
Pure Mechanical Group Ltd. provides emergency and planned plumbing and mechanical services for residential and multi-unit buildings throughout Metro Vancouver. This page is intended to help route requests appropriately and support clear coordination before work proceeds.
Choose the Right Service Path
Plumbing and mechanical issues are handled differently depending on urgency and conditions. Choosing the correct service path helps ensure an appropriate response and clear coordination.
Emergency Service
Emergency service is used when there is an active issue that poses an immediate risk to safety, property, or essential services.
- Active water leaks or flooding
- Loss of domestic water service
- Drain backups affecting use, hygiene, or safety
- Mechanical failures creating unsafe conditions
Emergency work focuses on assessment and stabilization. Permanent repairs or upgrades may follow once conditions are safe.
Planned Service
Planned service is used when work can be scheduled and coordinated in advance within a defined scope.
- Non-urgent repairs or replacements
- Investigations where no active damage is occurring
- Coordinated work requiring access or approvals
- Follow-up work after prior emergency or maintenance visits
Planned service allows for clearer scheduling, authorization, and communication before work proceeds.
Call 604-496-1661 to discuss your situation and determine the appropriate service path.
Who Should Use This Page
This page is intended for individuals or organizations coordinating plumbing or mechanical service where scope, access, and authorization are required.
- Homeowners requesting plumbing or mechanical service
- Strata councils coordinating work in multi-unit buildings
- Professional property managers managing residential properties
If you are unsure which service path applies, we can help assess the situation before work proceeds.
What to Expect After You Contact Us
Once a request is received, we follow a structured process to assess urgency, confirm scope, and determine appropriate next steps.
- Review of the reported issue and service request details
- Determination of emergency or planned service path
- Coordination of access, timing, and authorization as required
- Scheduling of service or follow-up communication
Response times and scheduling depend on conditions, availability, and the nature of the request.
Information That Helps Us Respond
Providing clear information when requesting service helps us assess urgency, confirm scope, and coordinate an appropriate response.
- Address and type of building
- Description of the issue and when it was first noticed
- Whether the issue is active or ongoing
- Access considerations or restrictions
- Contact information for the appropriate decision-maker
If all details are not available, we can still help determine next steps.
Request Service or Get in Touch
Use the options below to request service or discuss the appropriate service path for your situation.
For active leaks, flooding, or unsafe conditions, emergency service may be required to stabilize the situation before planned work can proceed.